Workforce Administration Representative at DOW

This role enables a best-in-class employee experience through exceptional subject matter expertise, consultation, and service delivery in the areas of WFA. This includes the management, implementation, and delivery of innovative solutions specific to WFA. Receives instructions, guidance, and direction from more senior level roles to provide expertise to triage and managing employee life cycle activities for the respective Dow locations.

Dow Human Resources in the Europe, Middle East, Africa and India (EMEAI) region comprises of multiple disciplines, managing the entire Employee Lifecycle related activities. This role is in the Workforce Administration (WFA) discipline within the HR function. WFA primarily focuses on all the employee lifecycle related activities, e.g. onboarding, managing employee data, lifecycle changes, absence management and offboarding of all Dow employees. This role will support WFA activities for 1 or multiple countries within EMEAI.

What’s your job about?

• Processes all employee lifecycle (Onboarding, Job changes, Personal Data changes, Reporting and Terminations) related transactions, from onboarding to separation in both online or offline platforms.
• Acts as primary point-of-contact for workforce administration inquiries (via phone, chat, and eRequest), identifying and delivering solutions to employees and People Leaders.
• Delegates and escalates queries as appropriate, but remains responsible through completion
• Tracks progress, and provides continuous feedback to requestors on status of their queries
• Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and eRequest queries, etc.)
• Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume)

What skills do you have?

• Knowledge of HR practices / conditions would be an added advantage.
• Fluent in English & Dutch
• Ability to work in matrix organization with multiple stakeholders independently.
• Collaborative and innovative mindset.
• Ability to work on cross-discipline projects.
• Technical Skills: Can work fluently with multiple technology platforms, strong command over MS-Office

What do you get in return?

• A great salary
• 25 vacation days and vacation money
• 13th month
• Travel expenses and any tunnel costs will be reimbursed

Dow combineert wereldwijde breedte, integratie en schaalgrootte van activa, gerichte innovatie en expertise op het gebied van materiaalwetenschappen, toonaangevende zakelijke posities en leiderschap op het gebied van milieu, maatschappij en bestuur om winstgevende groei te realiseren en bij te dragen aan een duurzame toekomst. In de Benelux heeft Dow 7 vestigingen waar meer dan 4000 professionals van meer dan 50 nationaliteiten werken op het gebied van supply chain, onderzoek en ontwikkeling, productie en engineering, milieu, gezondheid en veiligheid, duurzaamheid, informatiesystemen en meer. In Nederland heeft Dow productielocaties in Terneuzen, Dordrecht en Delfzijl. Dow Terneuzen is de tweede grootste productielocatie wereldwijd en het kloppend hart van enkele van de bedrijfsfuncties zoals de Integrated Supply Chain organisatie, Human Resources en Finance die samenwerken om duurzame oplossingen aan hun partners in Europa, het Midden-Oosten, Afrika en India aan te bieden.