Senior Engineering and Maintenance IT Technician

Dow is looking for a Senior Engineering and Maintenance IT Technician in the Digital Turnaround Hardware Support team.

What’s your job about?
The Digital Turnaround Hardware Support Team is responsible for the effective implementation for Turnaround MET applications focused on digital tool and hardware implementation as well as proper use within the related work processes.

Intent / Value
Provide a trained facility resource that can effectively install and maintain technology tools, provide Level 1 device and system support and coach personnel on the intended use of the applications to create maximum value from the turnaround work processes, including ongoing support for software/hardware and turnaround related practices during turnaround Front End Loading, pre-work, execution and post-work.

Enables the people who manage and/or perform work in the field with the tools and information needed to perform their job effectively and efficiently. Requires full proficiency in a range of technical, operational, or analytical/scientific processes and procedures through job-related training and considerable on the job experience to perform a variety of work assignments. Acts as an informal resource for team members with less experience.

Responsibilities:

• Support the Digital Turnaround model including tools, applications, and training
• Worker and Asset Visibility (W&AV) tool support including equipment assembly, inventory management, storage, logistics, transportation, diagnostics, management, planning, deployment, maintenance, on-site support during execution and de-mobilization efforts.
• Engage with local work groups in FEL for planning and facilitating the implementation of digital tools, required support , amount of equipment to utilize and create plan with associated costs/schedule resources for proper scheduling.
• Provide support to end-users for the applications and mobile technologies including but not limited to: Worker & Asset Visibility , Wrench Time Analysis, eSWP, PTT Phones with ESChat. Level 1 system support for the Platinum suite of tools, support for field execution and training, additional IT support for Workstations and mobile devices
• Act as Level 1 front-line support on all aspects of Digital Turnaround efforts and tools, engaging on all IT Service Now ticket processes, Digital support requests and escalating as required if beyond Level 1 resolution.
• Shared ownership of the tools by all team members including storage, shipping, inventory, Quality Controls and maintenance of the equipment. This self-directed team will be assigned tasks by Maintenance Tech Center and will be responsible for all preparation and execution, including working with Sites and Maintenance/Turnaround organizations during turnaround Front End Loading (FEL), pre-work, execution and post-execution.
• Responsible for managing the care and troubleshooting of hardware including mobile kiosks, mobile devices, Wireless Access Points, solar arrays, BLE enabled devices/systems , RFID, bar coding handheld devices, and all others as specified by Maintenance Technology Center (MTC).
• Partner with other team members to ensure proper creation and documentation of work processes, procedures, client requests and troubleshooting results.
• As required, provide training and knowledge transfer to support team members.
• Define digital kits as part of turnaround support and build/manage kits as part of preparation/FEL. Kits to include regional tools including mobile devices, , workstations, kiosks, wireless access points, BLE beacons, W&AV hardware, tools and required accessories as well as required infrastructure for deployment.
• Travel to various North American and International Dow Sites supporting Turnaround as described in the responsibilities.

What skills do you have?

• MBO 4 or higher
• People skills and hands-on mentality important
• English and Dutch language mandatory
• Person will travel regularly for work abroad - to be facilitated by supplier

What do you get in return?

• Opportunity to work partly abroad;
• A great salary
• A 13th month
• 28 holiday days and holiday pay
• Travel costs can be reimbursed

Dow combineert wereldwijde breedte, integratie en schaalgrootte van activa, gerichte innovatie en expertise op het gebied van materiaalwetenschappen, toonaangevende zakelijke posities en leiderschap op het gebied van milieu, maatschappij en bestuur om winstgevende groei te realiseren en bij te dragen aan een duurzame toekomst. In de Benelux heeft Dow 7 vestigingen waar meer dan 4000 professionals van meer dan 50 nationaliteiten werken op het gebied van supply chain, onderzoek en ontwikkeling, productie en engineering, milieu, gezondheid en veiligheid, duurzaamheid, informatiesystemen en meer. In Nederland heeft Dow productielocaties in Terneuzen, Dordrecht en Delfzijl. Dow Terneuzen is de tweede grootste productielocatie wereldwijd en het kloppend hart van enkele van de bedrijfsfuncties zoals de Integrated Supply Chain organisatie, Human Resources en Finance die samenwerken om duurzame oplossingen aan hun partners in Europa, het Midden-Oosten, Afrika en India aan te bieden.