Can science help you build a successful career in Customer Service? Are you a skilled problem-solver with a customer-centric mindset ready to take the next challenge and work for DOW Benelux; one of the leading materials science companies in the world?

What’s your job about?

Execute the order entry process and lead the order fulfillment process for a given business or group of businesses and customers with a high degree of complexity
Follow up on orders and guide the order through our Supply Chain to ensure the highest possible Customer satisfaction
Maintain a thorough knowledge of the businesses, products, applications, and service offerings
Strengthen customer intimacy by developing solid relationships, analyzing customer needs, and gathering market intelligence
Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions
Maintain service levels according to business priorities
Differentiate between customer requirements and Dow capabilities
Choose the best and cost-effective solution for Dow and our customers
Impact the company’s success by helping determine the commercial strategies with our customers across multiple businesses
Continuously learn and develop within your role

What skills do you have?

A Bachelor’s degree or MBO-4 with relevant experience
Strong verbal and written communication skills in English and Italian.
Excellent affinity working with new tools and technologies
At least 2-year experience in Customer Service
You are a fast learner, digital oriented, you have some experience in agile
Preferably living with 75 km from DOW. We don't reimburse your relocation

What do you get in return?

Competitive Salary
13th month
Travel and any tunnel costs will be reimbursed
25 vacation days

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Customer Service Specialist at DOW

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